Omar Khalil
Author

Omar Khalil

I'm Omar Khalil, and I've spent the past decade working within the MEA technology channel ecosystem, from distribution in Dubai to partner enablement across Africa. I write about practical strategies for vendors, distributors, and resellers navigating the unique challenges of selling technology solutions in the Middle East and Africa. My focus is on actionable intelligence drawn from real market experiences, not generic theory. When I'm not writing, I'm usually at a channel event somewhere between Riyadh and Read the full About the author page.

Articles by Omar Khalil

Cloud and Managed

5 passos práticos para melhorar a SLA compliance em serviços gerenciados e cloud

It’s the end of another hectic day at a managed service desk: agents juggling urgent…

Digital Transformation

How to Plan User Training for a New ERP System: Step-by-Step Guide

Step-by-step guide to plan user training new ERP system: timelines, role-based paths, sandbox practice, blended formats, and ongoing support for real ERP adoption.

Channel Partner

How to Manage Multi-Tier Distribution Channels Effectively

Learn how to manage multi tier distribution channels effectively with real-world strategies, KPIs, technology integration, and actionable steps for 2026.

Cloud and Managed

7 mistakes to avoid when pricing managed services

Learn the costly mistakes pricing managed services in 2026—see common errors, lost revenue, and proven fixes to boost MSP profitability with smarter pricing.

Digital Transformation

5 Questions to Ask an ERP Implementation Partner Before Signing

Learn the 5 must-ask questions to vet an ERP implementation partner and avoid surprises. Get industry tips for realistic timelines, support, costs, and project success.

SaaS Subscription

How to Design a Tiered SaaS Pricing Model for Emerging Markets: Benchmarks and Step-by-Step Guide

Discover how to design tiered SaaS pricing for emerging markets with real benchmarks, PPP methods, and a proven iterative framework. Practical guide for SaaS founders.